Level Up Next Gen - Case Worker

DUTIES AND RESPONSIBILITIES:

• Mentor, motivate, inspire, and empower clients by establishing a trusting relationship with client;

• Assist in the provision of individual and group client support services such as Life skills, Conflict

Resolution, Peer Mediation, College Readiness, and Employment.

• Coordinate public relations and community outreach activities;

• Provide services on a flexible schedule, including occasional evenings and weekends as required;

• Maintain accurate and up-to-date documentation;

• Monitor progress toward and ensure accomplishment of program goals and outcomes;

• Assess and respond to client satisfaction feedback regularly and positively;

• Attend required meetings and trainings;

• Comply with Quality Assurance plans and implement appropriate evaluation activities;

• Ensure that accurate and timely reports are submitted as required by AYC and the funding source;

• Represent AYC at community collaborative and outside meetings as assigned;

• Other related duties as assigned by the Program Manager/Director or as identified in program manuals or funding source contracts.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

REQUIRED QUALIFICATIONS:

• Bachelor's Degree (BA) in Criminal Justice, Social Work, Education, or similar field from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience;

• At least 1 year of volunteer or work experience with previously incarcerated populations, high-risk,

at-risk, probation, foster care, and/or low-income youth and/or parents;

• Ability to motivate, lead, and team build with staff;

• Experience working with diverse communities;

• Excellent verbal and written communication skills and attention to detail in documentation;

• Computer literate; and

• Certificates, licenses and registrations required: Adult, Child, and Infant CPR/AED & First Aid

Certification; valid California driver's license, excellent driving record, reliable transportation, and auto insurance.

PREFERRED QUALIFICATIONS:

• At least six months of related working experience with high-risk, at-risk, probation, foster care,

and/or low-income youth and/or parents;

• Lived experience in the criminal justice system (candidates should have a personal history of incarceration and successful re-entry into the community following incarceration). Alternatively, candidates may possess indirect knowledge or familiarity with system impacted or justice-involved dynamics through the experiences of a close relative;

• Bilingual in Spanish; and/or

• Experience with group facilitation, group presentations, or experience with home-visitation

COMPETENCIES:

• Cultural Competence - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results

• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents

ideas and information in a manner that gets others' attention.

• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens

to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Job Knowledge - Displays required job skills and knowledge. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Displays understanding of how job relates to others. Uses resources effectively.

• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar;

Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand

• Frequently required to walk

• Frequently required to sit

• Frequently required to talk or hear

• Occasional exposure to outside weather conditions

• While performing the duties of this job, the noise level in the work environment is usually moderateto loud

• The employee must occasionally lift and /or move more than 35 pounds