Program Supervisor [Claremont Center]

ABOUT US:

At AbilityFirst, we are dedicated to helping individuals with disabilities achieve their personal best. AbilityFirst supports people with intellectual and developmental disabilities, and their families, with programs that foster fun and fulfillment. AbilityFirst programs are person-centered and tailored to individual interests and needs. They are grounded in individual choice, autonomy, community participation, with a focus on creating social connections and a sense of belonging.

ABOUT THE ROLE

The Program Supervisor plays a critical role in supporting the daily operations of the program. This position focuses on ensuring programming consistency and quality; staff development, participant safety, and regulatory compliance. The Program Supervisor in our licensed programs must meet substitute director qualifications per community care licensing regulations and will be a central figure in ensuring quality programming, supporting staff within program, assisting with training, and stepping into leadership as needed. This role also supports safety, volunteer coordination, community outings, and documentation tasks. In the absence of the Program Director, the Program Supervisor is designated as an authorized person to correct operational deficiencies that constitute immediate threats to participant’s health and safety.

KEY RESPONSIBILITIES

Program Operations

Coordinates the daily program schedule and transitions across groups and activities.

Monitor and support the flow of program activities, ensuring staffing ratios and participant needs are met.

Communicate operational updates, incidents, and concerns with the Program Director.

Support program activity schedules, open/close procedures, and ensure the environment is participant ready.

Act as a leader in the absence of the Program Director.

Assist with succession planning and learn Program Director responsibilities.

Staffing & Leadership

Lead staff recruitment, interviews, hiring, shadowing, and onboarding processes.

Develop and maintain monthly staff schedules.

Provide in-the-moment leadership, mentorship, and development opportunities.

Manage staff performance, including write-ups, counseling, and special increase requests.

Support and help lead staff training and meetings.

Staffing & Participant Support

Provide onboarding and ongoing training and supervision to staff on:

Person-centered thinking, including personal rights and choices

Active supervision

Lifting, transferring, feeding, and personal care

Disaster response protocols and safety protocols

Vehicle usage, including safe transport for individuals using wheelchairs in vehicles.

Personal care, when applicable, including assisting in restroom, feeding, hand-over-hand techniques.

Coach and model professional behavior, documentation, and engagement strategies in real-time.

Co-lead staff meetings and provide input on professional development needs.

Step into program areas to assist during staff shortages, participant needs, which may include assisting with personal care items such as diapering, toileting, and feeding or crises

Respond to behavioral and medical emergencies with calm and professional judgment.

Ensure proper use of de-escalation techniques and support plans.

This position will supervise all community coaches 1 & 2 within your program design staffing to participant ratio.

Documentation & Reporting

Maintain timely and accurate documentation on incidents, participant concerns, and staffing matters.

Provide daily updates and follow-ups to the Program Director.

Input program data into attendance software for billing and tracking.

Type and manage monthly group calendars, snack schedules, and quarterly newsletters if applicable.

Community Engagement

Must be an approved driver.

Coordinate with the Community Navigator to schedule meaningful outings and volunteer opportunities based on participant goals.

Drive and support participants during community-based activities.

Safety Coordination

Serve as the site’s Safety Coordinator, overseeing:

Quarterly safety meetings and inspection reports

First aid supply maintenance

CPR/First Aid certification tracking

Fire and earthquake drills

Monthly fire extinguisher checks

Volunteer Coordination

Set up and facilitate volunteer orientation.

Maintain volunteer records and hours using volunteer management systems

Collaborate with HR and Development teams to improve volunteer management systems and reduce administrative burden.

Other Duties

Uphold our commitment as a Mandated Reporter, ensuring the safety and well-being of all participants.

Complete all required staff training assigned each quarter.

Other duties and responsibilities as assigned to support the mission of the program and organization.

QUALIFICATIONS

A Bachelor’s Degree in psychology, sociology, marriage & family, recreation therapy, etc. or 12 ECE (Early Childhood Education) college units any related field or 5+ years of equivalent experience working in developmental disability services, case management, or a related field is required.

Minimum 3-5 years of experience in a leadership role within disability services or a related setting is required.

Minimum 3-5 years of experience with staff supervision, training, and scheduling is required.

Minimum 3-5 years of experience working with families, licensing agencies, and regional centers. is required.

Ability to manage multiple priorities and meet deadlines is required.

Strong written and verbal communication skills is required.

Valid Driver’s License is required.

Ability to work effectively with people of diverse races, ethnicities, and sexual orientations in a multicultural environment is required.

Proficiency in Microsoft Office and data management tools is preferred.

Must be able to work evenings/weekends as needed.

Ability to obtain First Aid/CPR certification.

Successful completion of background (LiveScan) check.