DROP Support Manager
- Posted
- 1 month ago
- Employment type
- Full-Time
- Location
- Sacramento/SF/Los Angeles
- Closing date
About this organization
The California Privacy Protection Agency (CalPrivacy)’s mission is to protect Californians’ consumer privacy. CalPrivacy implements and enforces the California Consumer Privacy Act (CCPA). Its responsibilities include: 1) rulemaking in a highly complicated, technical, sometimes contested, and nuanced area; 2) supporting awareness across California’s diverse population on issues related to privacy and data security, including the new rights provided to them by the law; and 3) administrative enforcement of those rights. Department Website: https://cppa.ca.gov/.
About this job
Under the direction of the Assistant Deputy Director of Public and External Affairs, Delete
Act (CEA A), the DROP Support Manager (Supervisor II) owns and leads day-to-day
activities supporting CalPrivacy's efforts to implement the Delete Act.
This role is responsible for developing a support program that serves two user groups: everyday Californians
exercising their privacy rights, and data brokers navigating compliance obligations. The DROP support manager designs support systems, defines success metrics and creates support policies and procedures that are accessible, efficient and user-friendly. The position is responsible for managing responses to support requests coming from users of the DROP system and with the planning, implementation and development of a support program needed to ensure that DROP is an effective, user-friendly platform for consumers, data brokers and internal administrators.
Roles & responsibilities
Qualifications
Salary
$7,872.00 - $9,781.00 per Month
To apply
Please create a CalCareers account and follow the steps listed in the job post: https://calcareers.ca.gov/CalHrPublic/Jobs/JobPosting.aspx?JobControlId=516535