Events & Rental Sales Manager

Holocaust Museum LA, the first survivor-founded Holocaust museum in the nation, dedicates itself as a primary source institution, one that commemorates those who perished, honors those who survived, and house the precious artifacts that miraculously weathered the Holocaust. Since 1961, the Museum has provided Holocaust education to students and visitors from across Los Angeles, the United States, and the world, fulfilling the mission of the founding Holocaust survivors to commemorate, educate, and inspire. Through engagements and education programs that value dialogue, learning, and reflection, the Museum believes that we can build a more respectful, dignified, and humane world.

Holocaust Museum LA is committed to creating an inclusive and equitable workplace, and we are proud to be an equal opportunity employer. We believe that having staff, interns, and volunteers with diverse backgrounds enables us to better meet our mission.

Key Responsibilities include:

Facility Rentals & Revenue Generation

• Develop and execute an annual sales plan to achieve or exceed rental revenue targets for the theater and reception spaces, including corporate, nonprofit, social, and community events.

• Manage all aspects of facility rentals, including soliciting business, contracting, scheduling, pricing, and client communication.

• Achieve annual rental revenue targets and contribute to the museum’s earned income goals within its annual organizational budget.

• Develop and maintain rental policies, rate structures, and packages for theater, classrooms, outdoor spaces, and full-facility buyouts.

• Conduct site tours, coordinate with prospective clients, and cultivate long-term relationships with community partners, presenters, and vendors.

• Track revenue, expenses, and bookings; produce regular reports for senior leadership.

Event Planning & Execution

• Serve as the primary point of contact for all private events, including lectures, film screenings, corporate meetings, community celebrations, fundraisers, and educational programs.

• Create event plans, production schedules, and staffing outlines; ensure seamless execution from load-in to load-out.

• Liaise with in-house and contract technicians as needed.

• Ensure events meet museum standards for safety, visitor experience, mission alignment, and brand representation.

Cross-Department Collaboration

• Partner with Education, Public Programs, Development, and Exhibition teams to support internal museum events.

• Coordinate with Facilities, Security, Visitor Experience, IT, and custodial teams to ensure staffing, room setup, building access, and operational readiness.

• Work closely with Finance on invoicing, billing, contract management, and insurance requirements.

Vendor & Resource Management

• Manage relationships with approved caterers, rental companies, A/V providers, and event service vendors.

• Maintain inventory of event-related equipment (tables, linens, signage, technical equipment, etc.).

• Ensure compliance with museum policies, local regulations, accessibility standards, and safety procedures.

Customer Service & Stakeholder Relations

• Provide exceptional guest service to clients, visitors, speakers, and performers.

• Address questions, concerns, and last-minute changes with professionalism and a solutions-oriented approach.

• Support a culture of hospitality and inclusivity consistent with the museum’s mission

Qualifications:

• 3–5+ years of experience in event management, facility rentals, hospitality, or venue operations (museum or non-profit experience a plus).

• Proven ability to coordinate multiple events simultaneously in a fast-paced environment.

• Strong organizational, communication, and client-service skills.

• Understanding of A/V, theater operations, or working with technical crews.

• Proficiency with event management software, CRM systems, and basic budgeting tools.

• Ability to work evenings, weekends, and flexible hours based on event needs.

Preferred

• Experience in cultural institutions, performing arts centers, or educational organizations.

• Understanding of mission-driven business practices and community engagement.

• Knowledge of ADA requirements, safety protocols, and risk management for events.