Salesforce Specialist

We are a global community that is driven by the creative spirit of Los Angeles. Through an inspiring mix of music, news, and culture, we bring joy and connection – online, in-person and on the radio. Always excellent, accessible, and often unexpected, we are a constant source of fuel for the imagination, education and good vibes. At least, that is what our members tell us.

As NPR’s flagship member station in Southern California for more than 30 years and a community service of Santa Monica College, KCRW is the next generation of public media.

CRM maintenance and optimization, evaluating its effectiveness in serving our needs. Maintain a streamlined system that leverages latest functionality and can perform well at scale. Support implementations and system configurations

Ensure data integrity, consistency, and uniformity through regular audits, monitoring of constituent data, data cleansing, and de-duplication

Manage data requests. This includes creating and maintaining reports and dashboards; exporting constituent information/lists for email communications, mailings, and others upon request; and utilizing Excel to manipulate, analyze, and visualize large datasets

Be the team’s expert in all components of the CRM and serve as main point of contact for questions or issues that arise with Salesforce. Implement short-term fixes to issues to enable business processes to run, while working with the team to determine a long-term fix

Train staff and volunteers to use Salesforce and be responsible for maintaining a written training manual

Assess additional needs and identify opportunities to streamline department processes and procedures related to the CRM. Critically evaluate information gathered from multiple sources, reconcile conflicts, deconstruct high-level information into details, and distinguish user requests from the underlying true needs

Manage partner relationships with external vendors (including our fulfillment house, donor call center, and lockbox)

Perform additional tasks as required or assigned

2-3 years of progressively responsible experience working with a CRM and at least 1 year of data-driven reporting analytics. Non-profit fundraising experience preferred

Strong understanding of Salesforce best practices and functionality, preferably with NPSP

Advanced Excel and Google Sheets skills

Detail-oriented and organized

Strong project management skills, experience with Monday.com preferable

Commitment to continuous improvement and ability to quickly learn new systems & processes

Excellent written, verbal, and interpersonal communication with the ability to build positive relationships easily and with authenticity at all levels of the organization

Proactive, analytical, and can problem-solve quickly and creatively