Community Ambassador II - Bilingual Spanish/English Required

MEND-Meet Each Need with Dignity is a nonprofit organization headquartered in Pacoima, CA

serving the crisis needs of the most vulnerable community members since 1971. Operating the

San Fernando Valley’s most extensive Community Nourishment Programs, MEND distributes

almost 4 million pounds of good food a year. In alignment with MEND’s mission and long-term

commitment to strengthen families and the community, MEND helps individuals address and

overcome the long-term challenges that have kept them from thriving through more intensive

services. Our team embraces and lives our organizational values, contributing to a compelling

and inspiring work environment. MEND is recognized as a highly impactful nonprofit by Charity

Navigator, Candid, and Great Nonprofits, and has received recognition as best nonprofit and

favorite workplace in Daily News Reader’s Choice Awards since 2022.

The ideal candidate has strong communication skills, including research, writing, and preparing

presentations to community members in English and Spanish. The Community Ambassador II

must have interest in Mental Health of children 0-5 and their families, and is willing to work across

teams within Hope& Care program, and across other MEND programs. The ideal candidate will

have previous community organizing and leadership development experience, and strong

formal and informal networks in our target communities within SPA 2.

Reasonable Accommodations Statement: To perform this job successfully, you must be able to

perform each essential function satisfactorily with or without accommodation. Reasonable

accommodations may be made to enable qualified individuals with disabilities to perform the

essentials functions.

1. Schedules and delivers events and activities focused on preventive Mental Health

services to community members; assists with community outreach; Facilitates leadership

development, empowerment, and advocacy activities, including coalition building,

community organizing, civic participation, and voting rights.

2. Actively leads efforts to increase participant awareness and engagement in MEND

services, primarily through:

a. Tabling at Community Events

b. Community Presentations and Trainings

c. Other outreach/engagement methods as assigned.

3. Support Program Manager and Project lead with coordinating an advisory committee to

guide the program’s planning and decision making, engaging and involving community

members in the process and implementation.

4. Supports team in registering participants for services and conducting participant needs

assessments to learn about service gaps and provide linkages/navigation support to

increase access to resources.

5. Works in collaboration with other UMHP’s, project staff, and key partners to increase

awareness of community needs and ensure referrals are made to social support

resources and services including mental health referrals when necessary.

6. Collaborates with project leadership in identifying and formalizing high-quality robust

collaborations with community partners and public agencies to meet

community identified supportive service needs; promotes community engagement for

program staff and participants.

7. Reviews and submits daily activity data reports, activity logs and monthly mileage

expense forms to ensure compliance with funder and/or regulatory requirements

resulting in successful, clean audits.

8. Participates in all required and mandatory DMH and program trainings

9. Represents MEND at meetings, events and conferences as needed.

10. Other duties as assigned.

Must be results oriented with strong critical thinking skills, able to set and meet deadlines;

adept at tracking data and program outcomes.

• Experience in leading engaging presentations/teaching/coaching type sessions.

• Ability to work independently and as a team player.

• High energy, friendly, organized, and detailed-oriented.

• Valid CA Driver’s License and Current insurance required; Must have reliable

transportation, position requires extensive local travel

• Excellent internet and research skills

• Ability to type, enter and track information (e.g., referrals made and acted upon) in a

computer-based platform.

• Experience working with individuals with diverse ethnic backgrounds

• Must be willing to work a flexible schedule to accommodate outreach activities

• Satisfactory health screen and negative TB test.

• This position is a mandated reporter and must have a satisfactory background check. Skills and Abilities

• Proficient in Microsoft Office and program CRMs; knowledge of Efforts to Outcomes

(ETO) a plus.

• Excellent written and oral communication skills; able to express concepts to a variety of

audiences (participants, team members, marketing) in a clear and compelling manner.

• Awareness of social determinants of health and barriers experienced by people in

poverty.

• Interest in Mental Health, early childhood and community needs.

• Excellent organizational and interpersonal skills.

Education

• Bachelor’s Degree required, or associate’s degree and a combination of skills and

experience in lieu of degree.

• Experience

Experience

• Mental Health Lived Experience Required: Has learned from challenges and mentors;

willing to learn from others and create and engage with others. Life experience reflecting

familiarity with systemic racism, the cultural practices and other experiences of the

community in which they work.

• Understanding of available public and private supports for holistically increasing

an individual’s mental wellness.

• Experience with leading engaging presentations and group training sessions