Participant & Volunteer Services Coordinator

The Participant and Volunteer Services Coordinator serves two key roles: Overseeing the registration for new participants engaging in MEND programs and overseeing the administrative onboarding of individual and group volunteers who support MEND services. The Coordinator reports directly to the Community Nourishment Program Manager for day-to-day supervision and performance management, while also receiving dotted-line direction and functional guidance from the Program Director. The Coordinator is responsible for coordinating and overseeing participant registration, participant onboarding, ensuring timely and accurate data entry, complete documentation, and a smooth registration process through effective communication and logistical planning. The Coordinator manages all aspects of onboarding for individual volunteers and groups including recruiting, orienting, training and providing support throughout their volunteer experience. The Coordinator maintains the volunteer database, developing high-quality volunteer opportunities, and supporting special events.

The ideal candidate is a proactive leader with strong problem-solving skills, adaptable communication styles, strong organization skills and de-escalation abilities. They possess strong interpersonal skills and ability to focus in a high paced environment. They are skilled at working with volunteers to support programs.

The Participant and Volunteer Services Coordinator serves two key roles: Overseeing the registration for new participants engaging in MEND programs and overseeing the administrative onboarding of individual and group volunteers who support MEND services. The Coordinator reports directly to the Community Nourishment Program Manager for day-to-day supervision and performance management, while also receiving dotted-line direction and functional guidance from the Program Director. The Coordinator is responsible for coordinating and overseeing participant registration, participant onboarding, ensuring timely and accurate data entry, complete documentation, and a smooth registration process through effective communication and logistical planning. The Coordinator manages all aspects of onboarding for individual volunteers and groups including recruiting, orienting, training and providing support throughout their volunteer experience. The Coordinator maintains the volunteer database, developing high-quality volunteer opportunities, and supporting special events.

The ideal candidate is a proactive leader with strong problem-solving skills, adaptable communication styles, strong organization skills and de-escalation abilities. They possess strong interpersonal skills and ability to focus in a high paced environment. They are skilled at working with volunteers to support programs.

Key Competencies

• Proficient in maintaining accurate participant and volunteer records, logging information and maintaining data privacy standards of relevant data.

• Skilled at recruiting and engaging both individual and group volunteers to maintain a steady and reliable operational pipeline.

• Demonstrates sharp critical thinking and resourcefulness to resolve logistical bottlenecks, resource shortages and data anomalies in a fast-paced environment.

• Demonstrates personal responsibility for the quality and timeliness of work, achieving high impact results.

• Employes de-escalation techniques to calmly, respectfully and safely manage heightened emotions related to food insecurity, long wait times and product limits.

Skills and Abilities

• Excellent written and verbal communication skills, Bilingual English and Spanish required

• Attention to detail and highly proficient in data entry, must be able to type 45wpm accurately.

• Enthusiastic team builder with strong leadership skills including relationship building, event planning

• Excellent customer service and people skills, especially in working with volunteers

• Flexible, proactive, resource and efficient, with a high level of professionalism and confidentiality

• Excellent skills in office procedures, organizational skills and ability to multi-task; attention to detail, including good follow-through and ability to work independently while meeting deadlines

Education

• Bachelor’s degree is preferred or an equivalent combination of skills and experience. Bachelor or Associate degree in Psychology, Sociology, Public Health, or related field preferred; or 2-3 years’ experience working at a nonprofit serving disadvantaged and diverse populations in an administrative capacity.

Experience

• Leadership experience working with community social service organizations strongly preferred.

• Experience with a volunteer management platform or database management system