Program Manager (Bilingual English/Spanish)

Under the direction of the Managing Director of Program Strategy, the Community Wellness Program Manager (CWPM) provides leadership for the delivery of Community Wellness services. These services promote community level access to health services, assist with health care navigation, and provide education and support on management of chronic diet-sensitive health conditions. The CWPM leads developing and formalizing collaborative partnerships, establishing a schedule of events, and supervising assigned staff to ensure successful implementation of program objectives and outcomes. The CWPM is a member of MEND’s Leadership Team who are collectively responsible for delivering quality programs and services to advance MEND’s mission.

The ideal candidate is a dynamic, mission-driven, and seasoned leader with a demonstrated track record of successful program implementation, excellent outcomes, and strong team building skills. Proficiency in managing multiple programs and services, community engagement, team member accountability, grant/contract and budget management, and passion for MEND’s mission are fundamental for success.

Reasonable Accommodations Statement: To perform this job successfully, you must be able to

perform each essential function satisfactorily with or without accommodation. Reasonable

accommodations may be made to enable qualified individuals with disabilities to perform the

essentials functions.

1. The Program Manager administers assigned programs and services ensuring excellence in

service delivery and achievement of all expected outcomes.

2. Ensures staff understanding of and accountability for achievement of program goals,

individual key performance indicators, work plans, and timelines for implementation.

3. Hires, trains, and leads program staff fostering a positive, inclusive, and productive team

culture.

4. Supervises and coaches program staff to ensure program deliverables and outcomes are

achieved in compliance with grant/contract requirements and conformance with MEND’s

Strategic Plan objectives.

5. Serves as liaison to funders, developing strong trusting relationships and ensuring adherence

with contractual requirements; prepares periodic progress reports and other mandatory

documentation.

6. Ensures revenue and expense objectives are met. In coordination with the Finance and

Development Departments, safeguards and stewards financial and other resources

appropriately and transparently.

7. Develops high-quality, robust collaborations with community partners and public agencies

to meet participant supportive service needs; promotes community engagement for

program staff and participants.

8. Applies continuous quality improvement principles to the design, implementation, revision of

program delivery strategies, and performance improvement plans based on evaluation

results.

9. Stays abreast of industry standards, reviews external data and benchmarks to identify

opportunities for improvements.

10. Ensures timely and accurate data collection, analysis of program performance; oversees

development of standard operating procedures, program forms and other materials.

11. Ensures compliance with grant and funder service and budget requirements; regularly

prepares and submits statistical and narrative reports on status of programs and grant

outcomes.

12. Assists with the development of grant proposals and participates in discussions to support

ongoing operations and/or expansion.

13. Conducts periodic case file reviews of assigned programs to ensure complete and accurate

records are being maintained and addresses any deficiencies with program staff.

14. Represents MEND at meetings, events and conferences as needed.

15. Other duties as assigned.

POSITION QUALIFICATIONS

Key Competencies

• Performance in this role is evaluated by the delivery of outcomes and the ability to

consistently meet and exceed established program goals

• Knowledge and understanding of the dynamics of managing in a nonprofit environment

• Solution-focused and strategic mindset

• Collaborative leadership with the ability to inspire and lead a diverse team

• Track record of active accountability and delivering excellent results

• Experience working with individuals with diverse ethnic, social-economic and educational

backgrounds

• Skilled at developing and maintaining organizational/cross-departmental collaborations with

colleagues

Skills and Abilities

• Bi-lingual English/Spanish fluency required

• Skilled at managing multiple teams, contracts, and department budgets

• Proficient in Microsoft Office and program CRMs; knowledge of Efforts to Outcomes (ETO) a

plus.

• Excellent written and oral communication skills; able express concepts to a variety of

audiences (participants, staff, funders, executive management) in a clear and compelling

manner.

• Awareness of social determinants of health and barriers experienced by people in poverty.

• Deep understanding of available public and private supports to address wellness and other

social needs.

Education

• Bachelor’s degree in social work, psychology, health sciences, nutrition or related required;

Master’s degree preferred

• An equivalent combination of education, training, and experience will be considered

• HIPAA Privacy training preferred

Experience

• 5 years’ experience managing social service programs addressing poverty and selfsufficiency for people with complex health needs, who are low income, homeless, or at risk

• At least 3 years successfully managing nonprofit program staff, outcomes, and budgets

• Volunteer management experience preferred

Certificates & Licenses

• Community health worker supervisor certification preferred

• Licensed health provider, LCSW or LMFT is a plus

Other Requirements

• Position requires some local travel; approx. 25% of the time; must have reliable transportation

and valid automobile insurance.

• Satisfactory health screen and negative TB test.

• This position is a mandated reporter and must have a satisfactory background check